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| Service Guide |
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| | Quality Assurance System |
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| > Quality Policies |
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Survival based on quality, development through innovation, benefits derived from management, and goodwill resulted from service.
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| > Quality Goals |
- The product repair rate is below 0.6% for the whole year;
- The annual investment in R&D is 8% or above of the sales revenue of the previous year;
- Keep an output value of RMB350,000 yuan or above per capita and a tax and profit amount of RMB100,000 yuan or above per capita by unceasingly improving managerial measures and skills;
- Retain a 95% or above customer satisfaction rate for the whole year.
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| > Quality Measures |
- The top management of the company formulates quality policies and sets quality goals to show their resolve on quality assurance. They request the staff as a whole to be customer-centered, work together to make innovation and improve working practice, so as to enhance product and service quality.
- Make all staff, by means of publication, training and so on, understand quality policies and goals, well aware of quality and continuously enhance technology and management skills so that they can “do it right at the very beginning” and deliver to the customer satisfying products and service on time.
- We have set up a quality assurance system based on the model of ISO 9000：2000, and guarantee that our products and services meet relevant requirements by obtaining a third party certification.
- The staff should work hard on quality assurance to make the quality goals come true. We will work more closely with our suppliers and collaborative manufacturers to ensure that their products as well as ours conform to the same quality standards.
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